Refund Policy
We want you to be completely satisfied with your FetchFavor purchase. Please read our return and refund guidelines.
Last updated: January 2024
Standard Items
Unopened, standard items may be returned within 30 days of delivery for a full refund. Items must be in original packaging.
Custom Items
Custom-made items (including items with personalized text or custom pet designs) cannot be returned unless they arrive damaged or defective.
Damaged Items
If your item arrives damaged or defective, please contact us within 7 days with photos. We'll arrange a replacement or full refund.
Refund Process
Refunds are processed within 5-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
How to Request a Return
Contact Us
Email our support team at [email protected] with your order number and reason for return.
Get Approval
We'll review your request and send you a return authorization if approved.
Ship Item Back
Package the item securely and ship it to the address we provide. Standard items only.
Receive Refund
Once we receive and inspect the item, we'll process your refund within 5-10 business days.
Important Notes
- •Return shipping costs are the responsibility of the customer unless the item is defective.
- •We recommend using a trackable shipping method for returns.
- •Original shipping fees are non-refundable.
- •Custom items include anything with personalized text, custom pet designs, or made-to-order products.
Exchange Policy
We don't offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order for the desired item.
Need Help With Your Order?
Our customer support team is here to help. Contact us for any questions about returns or refunds.
Contact Support