Privacy Policy

We collect information you provide directly to us, including: • Name, email address, and contact information when you create an account • Shipping and billing addresses for order fulfillment • Payment information processed securely through WooCommerce • Communications and preferences you share with us • Pet photos and customization details for your orders We also automatically collect certain information when you visit our site, including your IP address, browser type, and browsing patterns.

We use the information we collect to: • Process and fulfill your orders • Communicate about your orders and provide customer support • Send you promotional communications (with your consent) • Improve our website and services • Comply with legal obligations • Detect and prevent fraud

We do not sell your personal information. We may share your information with: • Service providers who assist in operating our business (payment processors, shipping carriers) • Law enforcement or regulatory authorities when required by law • Business partners with your explicit consent All third parties are contractually obligated to protect your information.

We implement appropriate technical and organizational measures to protect your personal information, including: • SSL encryption for all data transmissions • Secure payment processing through WooCommerce • Regular security assessments • Limited access to personal information While we strive to protect your information, no method of transmission over the Internet is 100% secure.